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Conditions of Use

 

PLEASE NOTE: WHEN YOU PURCHASE FROM OUR STORE, YOU AGREE TO ALL OUR BELOW CONDITIONS. PLEASE MAKE SURE YOU READ THIS BEFORE YOU ORDER. WE CANNOT BE RESPONSIBLE IF YOU DO NOT READ THESE CONDITIONS (AS NOTED UPON CHECKOUT)

Shipping prices ONLY reflect USA & Canadian shipping. Shipping to other countries is expensive, so please email us before you purchase from us.

 

Shipping of Products

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We do our best to get items shipped out to you as soon as possible. Most items ship out within 2 days of payment.

Please note that we dont guarantee that an order will ship or arrive within a certain time frame (especially important for holidays, birthday, etc.) Orders placed Friday after 5 pm Mountain Standard Time will be process the following Monday. We do not ship on Saturday or Sunday.

 

Payment

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We accept Visa, MasterCard and process our payments through and industry recognized partner PayPal.

 

Provincial/State/International Restrictions

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Some countries apply duties and taxes to some products. It is up to the customer to know whether or not duties will be required and pay them accordingly. If for some reason it is returned, there is a 30% restocking fee and shipping charges are not returned.owever, we ship all over the world.

 

AOL and YAHOO Users

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We have a LOT of trouble getting through to these emails, due to heavy spam blocking these companies use. Please add our email address to your address book, or you may not receive emails from us regarding your order status. Our email is admin@campgen.com . If you have not received a confirmation email for your order, please email us at this email address.

 

Returns/Cancellations

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Please email us right away if you want to cancel your order. A standard %30 restocking fee will apply to all canceled orders We will do our best to cancel an order, but sometimes we may have shipped it already and be unable to cancel it. If this is the case then you may ship the product back to us at your cost and pay the %30 restocking fee. Products shipped back must be unopened and unused.  

If you need to do any returns , you MUST email us first and we will give you an address for returns. Please do not return products without emailing us first. Doing so will cause confusion in our warehouse and you return processing will take longer. You may only ship back via UPS ground, Fed Ex or Canada Post (so that there is a tracking number). If you want to ship any other method, that is certainly your priority, but we wont reimburse for shipping and if the items cant be tracked and the package never shows up, theres nothing we can do. You must notify us within 10 business days of receiving a defective product.