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Privacy Notice

General Customer Information

Dear Customer,

Here at Camp Generators we value your opinions, suggestions and your satisfaction which is why we strive to provide the best  service possible to our customers. Camp Generators will make every effort to respond to your customer needs, feedback and  order queries as quickly as possible. However, please note that there may be delays in responding to your request and that you may not get an immediate response from our customer service department.

Contact information is available on our Contact Us page. For e-mail correspondence please direct your queries to the 
appropriate contact address as described on our Contact Us page. Please note that the Camp Generators Customer Service hours are from 10am until 6pm Mountian Standard Time, Monday through Friday. Customer Services is closed on the weekends and for most major national holidays and memorials. 

If you should need to have any further questions answered please do not hesitate to contact our customer service 
representatives. Additional information regarding site use and customer relations can be found in our Terms and Conditions page.

Thank you,
Management Staff
Camp Generators




PRIVACY POLICY
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In summary of the information provided below, Camp Generators will not sell, rent or give any information pertaining to you or your order to any company or individual unless specifically requested to do so by law. Opting out of e-mails, newsletters and other promotional offers associated with Camp Generators and or Camp Generators’s affiliates can be done by contacting customer service through e-mail or phone. All shipments, billing and other information pertaining to your order remains highly confidential and precautions are taken to maintain a high level of security and discretion. 


Information Collection and Use
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Camp Generators is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Camp Generators collects information from our users at several different points on our Web site.

Legal Disclaimer
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We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

Registration and Password
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You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify Camp Generators of any unauthorized use of your registration or password.

If a user chooses to register with our site, a user is required to give the following: valid email address, a unique password, a date of birth, and a unique user name.

This information is used to contact the user about the services on our site for which they have expressed interest.

The user may provide optional demographic information, in order to help personalize our site to your needs at the time of registration. 

Order
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Information required for the proper purchase and delivery of products sold on the Camp Generators website is required from the user on our order form when placing an order. At this time the user must provide contact information (name and shipping address), relevant and legitimate financial information (credit card number, expiration date, CVV2 code, and current billing address). This information is used for billing purposes only and to complete a customers orders. Additional information such as a valid e-mail address and phone contact information are requested strictly for the purpose of communicating information pertaining to the customers order. If we have trouble processing an order, this contact information is used to get in touch with the user otherwise it is used to communicate order status and billing authorization.

Cookies
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A cookie is a piece of data stored on the users hard drive containing information about the user. Use of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, she or he may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our membership benefits, contests or promotions that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
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We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed Camp Generators. The data is used to analyze trends, administer the site, track users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
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We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services.  These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may from time to time partner with other parties to provide specific services that are of value to our users. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We do not disclose any personally identifiable information about our users in our chat rooms or in our bulletin boards. We inform our users through our Privacy Policy page to be aware that if they voluntarily choose to disclose any personally identifiable information about themselves, that might increase their chance of receiving unsolicited emails from others.

When a user sends a question to one of our experts via email, we post that users question and our experts answer only after making sure that there is no personally identifiable information about the user.

Links
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This Web site may contain links to other sites. Please be aware that Camp Generators is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys and Contests
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From time to time, our site requests information from users through surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as ZIP/Postal code  and age). Contact information will be used to notify the winners and award prizes. By law, we are required to post the names  of contest winners; please be aware of this prior to entering into any of our contests. Survey information will be used for purposes of monitoring or improving the use of this site and increasing user satisfaction. 

Newsletters and Mail-Order Catalogues
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If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Although Camp Generators is not currently circulating a mail-order catalogue, contact information such as customer name and mailing address would be required in the event of mail-order catalogue circulation.

Contact Us
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We use email links located on the "contact us" page to allow you to contact us directly with any questions or comments you may have. We read every message our customers send and we will directly respond to messages related to customer orders as soon as we are able. For all messages that do not relate to customer orders, we may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.

Special Offers
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We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter upon request. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt out section below.

Choice/Opt-Out
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Camp Generators provides its users with the option of opting out of all mailings. Therefore, when there is a choice of using information for purposes other than what the information was originally collected for, Camp Generators will present the user with an opt out box.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at admin@campgenerators.com

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Site and Service Updates
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We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements,  which contain important information about the service. We communicate with the user to provide requested services and with  regard to issues relating to her or his account by email or phone.

Correction/Updating Personal Information
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If a users personally identifiable information changes (such as your ZIP/Postal code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can usually be done at the member information page or by emailing our Customer Service department.

Notification of Changes
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If we change our privacy policy, we will post those changes on our Privacy Policy page that can be accessed throughout the site, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Security
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This Web site takes every precaution to protect our users information. When users submit sensitive information through the Web site, their information is protected both online and offline.

Our staff will not disclose any customer information, names or purchasing information to anyone outside of Camp Generators, unless required to do so by law.

All forms requiring users to enter sensitive information (such as a credit card number and/or a social security number) that information is encrypted and protected with the most secure encryption software currently available in the industry SSL. While on a secure page, such as our order form, the lock icon on the bottom of your Web browsers is displayed as locked, as opposed to unlocked, the denoted designation when you are just "surfing." 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. This concern for protecting user information extends to our credit card verification and credit card fraud protection programs.

All of our users information, not limited to the sensitive information mentioned above, is restricted to our company’s database. Only employees who require the information to perform a specific function (for example, for billing, order processing or customer service representative needs) are granted access to personally identifiable information. Our employees must logoff of their workstations when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, all of our employees are kept up-to-date on our security and privacy practices.

Every quarter, Camp Generators conducts in-house trainings on our customer care policies so that our employees are notified and/or reminded about the importance we place on privacy, and the role our employees play in ensuring that our customers information is protected. 

If you have any questions about the security at our Web site, you can send an email to admin@campgen.com